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posted on 31 March 2008 08:57

Worcester, UK, 31st March 2008 – Double-Take® Software (NASDAQ: DBTK), a leading provider of continuous data protection and recovery software, today announced it has received an “outstanding” level Investor in Customers (IIC) award.

This award is designed to reward excellence in customer service as well as to serve as an independent benchmark of achievement. The IIC recognises organisations that create long-term relationships with customers by understanding and consistently exceeding customer expectations of the services provided.

Ian Masters, UK sales and marketing director at Double-Take Software, commented, ‘Double-Take Software UK is delighted to be the first IT company to be awarded two stars in the IIC programme. The award highlights our continuing commitment to Partners and end-users, and reinforces the level of importance we place on this key business function. The award process, including the type of detail collected, also gave us valuable insight into areas where we can further improve our policies and procedures to reach even greater success in servicing our customers.”

Neil Craig, managing director of Investor in Customers, said, ‘Double-Take Software is an excellent example of a company that will continue to benefit from the Investor in Customers process and award. It was most encouraging to see that the firm achieved consistent scores across the four key principles of the IIC model, which suggests that they have solid foundations across the relationship life cycle. The scores for those sections that deal with understanding customers, and meeting their needs, were among the highest achieved by other IIC recipients, which show that Double Take is very well attuned to its own marketplace.’

The IIC award is allocated as a result of independent research conducted by IIC with a company’s staff, management and customers, into four key areas; understanding customer needs, development of services to match and exceed those needs, and the ability to build long-term customer relationships. Double-Take Software achieved two stars in the IIC award, a level considered, ‘outstanding’.

For more information regarding this award visit www.investorincustomers.com, or contact IIC direct on 01395 513330.

About Double-Take® Software
Headquartered in Southborough, Massachusetts, Double-Take® Software (Nasdaq: DBTK) is a leading provider of affordable software for recoverability, including continuous data replication, application availability and system state protection. Double-Take Software products and services enable customers to protect and recover business-critical data and applications such as Microsoft Exchange, SQL, and SharePoint in both physical and virtual environments. With its unparalleled partner programs, technical support, and professional services, Double-Take Software is the solution of choice for more than ten thousand customers worldwide, from SMEs to the Fortune 500. Information about Double-Take Software's products and services can be found at www.doubletake.com.

^{[Formatted by Paul Warren.]}