News

posted on 17 March 2008 17:55

On the day online backup service provider Carbonite said it had restored 200 million files it revealed that a software bug stopped maore than 1,100 users getting any Carbonite service at all.

The company was upgrading servers and software. The new version of Carbonite had a bug which stopped users getting any backup service at all. Normally changes to their files are automatically sucked off their disks and transmitted to the Carbonite data centre. That simply stopped for the affected users.

The fix is to install a revised version of the Carbonite client software.

Carbonite CEO Dave Friend apologised to users for the inconvenience. None of their backup data already held by Carbonite was lost he said. But if they had needed to restore lost files with changes made during the days that Carbonite was out of service they would have been out of luck; that data was simply not backed up.

As soon as the new client Carbinite software was installed it would then be backed up.

[Phil Robson, news editor.]